Frequently Asked Questions
Everything you need to know about your Tradehome Shoes experience.
What is the Tradehome Shoes return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please ensure you have your original receipt or order confirmation to facilitate a smooth refund or exchange process.
How long does shipping take for online orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer professional shoe fitting services?
Yes, our in-store experts are trained to provide personalized fittings to ensure you find the perfect size and support for your specific foot shape and activity level.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are the shoes sold on your site authentic?
Absolutely. Tradehome Shoes is an authorized retailer for every brand we carry, guaranteeing that all products are 100% authentic and sourced directly from the manufacturers.